Support
The fastest way to reach us is from inside the game, because the message is linked to your account and, for a purchase, to its receipt.
Contact us from the game
- Open the Hangar tab and scroll down to the Hangar panel.
- Tap Your ship & privacy, then Contact support.
- Choose a topic and describe what happened. Tap Preview message to check it, then Send.
You can attach diagnostics (app version, operating system and content version) with the switch before sending. The message shows as received under Your cases; that means we have it, not that it is resolved.
For a purchase that did not arrive, open the purchase screen's support link: it adds the receipt reference for you.
If you cannot open the game, email info@ludoitte.com. Include your ship's callsign if you know it (shown on Your ship & privacy), your device model and what happened.
Never send your recovery code by email or to anyone. We will never ask for it.
Common questions
I bought something and did not get it
Purchases are confirmed by our server with Google Play or the App Store before they are granted. A purchase that is still pending at the store (for example waiting for a payment method or approval) is granted once the store completes it. Unfinished purchases are sent to our server again each time the game starts, and a purchase is never granted twice. If it still has not arrived, contact us from the purchase screen.
Refunds
Payments are processed by Google Play or Apple, and refunds are requested through your store account. When a refund is issued, the game takes back what that purchase granted; anything you earned by playing stays yours.
Moving to a new phone
Save your recovery code first: Your ship & privacy > Recovery options > Reveal code, then tap I saved it. On the new phone, open the same screen, tap Restore another ship and type the code. Restoring signs out every other device. You can also link a second device with Link another device.
I lost my recovery code
While you still have the game on a signed-in device you can get a new code under Recovery options > Get a new code. A guest ship with no saved code cannot be restored once its last device is gone, because it has no other way to prove it is yours.
An ad did not load or did not reward
If no ad is available you keep all your ore and can start a new flight for free. A reward is granted only after the ad network confirms the view to our server. If that confirmation arrives after the moment has passed, it is still honoured: a late continue becomes 30 gems, and a late haul double becomes a separate bonus batch for the refinery.
Playing without a connection
Starting a flight needs the server. If the connection drops during a flight you can keep flying; the flight is checked when you are back online, and nothing you collected is lost. A flight that is checked after the weekly cut-off keeps its ore and personal record but cannot enter the week that has closed.
Weekly board
The board ranks the hardest field cleared each week (Monday 00:00 UTC to Monday 00:00 UTC). Purchased power counts like earned power. A record can show as pending or contested with its reason; you can appeal it from the game with a support message about that flight.
Deleting your account
See Delete your account.